ITIL Release process documentation Essay Example | Topics and Well Written Essays - 750 words

ITIL Release process documentation - Essay Example This process helps teams in responding to the irregularity of developing software (release). Notification sent to Release Manager: Information concerning events required conveyed to different users, such as beneficiaries, requesters, or managers. This information conveyed with the assistance of notification service of notification e-mail messages. Define and Priorities Release: The word release is applicable to illustrate a collection of approved changes to an IT system. It is described by the request for comments (RFCs) that it executes (UCISA 1-2). Releases need unique identification according to a system described in the release policy. The identification includes a reference to the change that it denotes and a version digit that will habitually have two or three sections. For instance, major releases: IT_System v.1, v2, v3, and minor releases: IT_System v.1.1, v.1.2, v.1.3 and emergency fix releases: IT_System v.1.1.1, v.1.1.2, v.1.1.3 (UCISA 1-2). Plan and Schedule Activities – Governance: The plan defines the scope and materials of the release, clients or users influenced by the release and risk evaluation and outline for the release. It also defines distribute and deployment approach, group responsible for the release and materials for the release and deployment (UCISA 1-2). Release team roles and responsibilities: The approach to effective team formation is creating harmony while appreciating the individuality capabilities of each team member. Team is accountable for a release; individuals are responsible for their commitments. Release core team consist of change owner, engineering manager, architect, quality assurance manager and program manager (UCISA 1-2). Document training, logistics and communication: Once the release and deployment strategy comprehended, the team develop the logistics and delivery strategies. The document for training, logistics and communication is created to generate harmony among team members. The logistics

CASE STUDY ANALYSIS OF STATE BANK OF INDIA Example | Topics and Well Written Essays - 6000 words

ANALYSIS OF STATE BANK OF INDIA - Case Study Example As the name suggests, State bank of India or SBI is a public sector bank which has branches in most parts of India. Even though SBI still controls a substantial portion of Indian banking industry, competition from private banks and foreign banks is causing big problems to SBI. Some of the major problems facing by SBI at present, are related to marketing, HR, customer service and technology. Private sector banks, such as HDFC and ICICI compete strongly with SBI now. ICICI Bank has already overtook SBI in terms of market capitalization. Rural marketing is another big problem for SBI. Even though SBI has many branches in India, most of these branches are located in urban areas. Rural population still consists of many unbanked people and SBI failed to exploit this community. Lack of employee motivation and communication problems are the major HR problems in SBI. Poor compensation and heavy workloads are some of the reasons for demotivation of SBI employees. Communication is usually taking place in SBI only through one way; from top to the bottom. As a result of that, even talented employees were unable to use their capabilities properly. Customer service is another area in which SBI is facing problems now. Many of the SBI customers have the complaint that they were neither respected nor treated properly by the SBI employees. The high income customers of the SBI believe that they are not getting enough recognition from SBI even though they contribute more than 80% of SBI’s turnover. Lack of product innovation and the technologies feasible to exploit the banking possibilities in rural areas are some of the technology related problems in SBI. SBI still uses old technologies and the company does not bother very much about developing a technology suitable for the rural communities in India. SBI’s marketing problems can be solved with the help of tools such as 7Ps marketing mix and General Electric Matrix